Program Overview
Program Name: ICommand Bookkeeping System Alerts
Operated By: I-Command Solutions, LLC d/b/a ICommand Bookkeeping
Program Type: Internal business alerts for company staff and administrators
Contact: support@icommandbookkeeping.com
What Messages Are Sent
Our SMS program sends the following types of system notifications:
- System Alerts: Critical system status notifications such as database issues, service outages, or performance warnings.
- Error Notifications: Automated alerts when errors are detected in payroll processing, bank feeds, or other critical modules.
- Support Ticket Updates: Notifications when support tickets are assigned, updated, or require immediate attention.
- One-Time Passwords: Secure verification codes for multi-factor authentication when logging into the platform.
- Payroll Confirmations: Batch completion notifications with employee count and totals after payroll processing.
- Backup Confirmations: Nightly backup status confirmations and database health reports.
Message Frequency
Message frequency varies based on system events. High-priority alerts (system outages, security issues) are sent immediately regardless of time. Routine notifications (backup confirmations, payroll completions) are sent during business hours, typically 7:00 AM to 8:00 PM in your company's configured timezone.
On average, most users receive fewer than 10 messages per week.
Message and data rates may apply. Message frequency varies. Consult your carrier for details on your messaging plan.
How to Opt In
- Your company administrator registers your phone number in the ICommand Bookkeeping platform under Settings > Notifications.
- You will then receive an SMS invitation message.
- You must reply YES to confirm and opt in.
Opt-in keywords: YES, START
How to Opt Out
You can opt out at any time by replying STOP to any message you receive from us.
You will receive a confirmation message: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."
Opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT
Need Help?
Reply HELP to any message for assistance.
You will receive the response: "ICommand Bookkeeping System Alerts. For support visit icommandbookkeeping.com or reply STOP to unsubscribe. Msg & data rates may apply."
Help keywords: HELP, INFO
Supported Carriers
Our SMS program is compatible with all major U.S. carriers, including but not limited to:
- AT&T
- T-Mobile
- Verizon
- Sprint
- Boost Mobile
- Cricket Wireless
- Metro by T-Mobile
- U.S. Cellular
- Google Fi
- Mint Mobile
- Visible
- Xfinity Mobile
Note: Carriers are not liable for delayed or undelivered messages. T-Mobile is not responsible for delayed or undelivered messages.
Standard Disclosures
- Message and data rates may apply. Message frequency varies.
- By opting in, you consent to receive automated SMS messages from ICommand Bookkeeping System Alerts. Consent is not a condition of purchase or service.
- Reply STOP to cancel at any time. Reply HELP for help.